General Information and Policies
All treatments are designed specifically for your skin's needs on the day of your appointment. Services range from 60-120 minutes long, and include multiple modalities, with an all inclusive rate.
Each treatment furthers our purpose of repairing and maintaining the integrity of the skin. Therefore, we do not administer professional peels during the first visit. During your first visit, we will review any skin concerns you would like to address, and goals you would like to achieve during your time in the treatment room.
The studio is limited in space, please refrain from bringing additional guests.
Cancellation and Retainer Fees
The retainer fee for services is 50% of the total cost of service. This fee is due at the time of booking. The retainer goes towards the total cost of your service.
We have the utmost respect for our clients time, and will do our best to stick to the scheduled time for each client. Our studio has a 48 hour cancellation policy. Arrival 10 minutes after the scheduled time will result in a $10 late fee. Arrivals 15 minutes or later will be cancelled, and will incur our 75% cancellation fee.
There is no fee to cancel an appointment prior to the 48 hour window.
Cancellations within the 48 hour window, No shows, and No-Call-No-Show's will be charged a fee of 75% of the remaining cost of the service.
Repeated no-call-no-show will result in loss of future appointments. Cancellations are accepted via phone, text, or via confirmation email.
We accept all major card companies and cash payments.
Shipping and Return Policy
At Salix Skin, we are committed to providing you with the highest quality, results-driven skincare products selected for you with meticulous care. We strive to provide an exemplary experience both within the treatment room, and in your shopping experience. In order to maintain the highest standards of hygiene and safety, we cannot accept returns or exchanges for any products once they have been purchased and delivered. This policy also extends to situations such as dissatisfaction with a product’s performance or a change of personal preference. In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order. We will promptly address any issues and work with you to find a suitable solution.
Our esthetician may recommend specific skin care products tailored to your individual needs and goals. These recommendations are based on their professional expertise and the information gathered during your consultation.
If you are concerned about the possibility of adverse reactions due to any known or unknown allergies, skin conditions, or sensitivities you may have before undergoing any skin care services or using new products, we strongly encourage booking a consultation with our esthetician prior to purchasing or booking, and a full review of the product information and ingredients.
A patch test is recommended when purchasing new products to check for allergens prior to full face application. In certain situations, a patch test may be recommended before a treatment or the use of certain products to check for any adverse reactions.
We take time to pack of each and every retail order with care and accuracy. All orders will be processed within 5-10 business days. Please allow for 1-5 additional business days to receive your products once shipped. For international orders, allow an additional 3-20 days to receive your product. The buyer is entirely responsible for customs and duties, we cannot predict customs fees. Please be informed about the customs process in your location prior to ordering.
By booking any appointment or purchasing products, you are agreeing to all the above terms.